Frequently Asked Questions
Everything you need to know about the world's finest piano benches.
What makes Jansen benches the industry standard?
Jansen benches are handcrafted in the USA using solid maple hardwood and feature a world-renowned heavy-duty silent mechanism, ensuring unmatched durability and stability for professional use.
How long will it take for my bench to ship?
Standard finish benches typically ship within 3-5 business days. Custom upholstery or specific wood finishes may require a lead time of 2-4 weeks as they are built to order.
Do you offer different upholstery options?
Yes, we offer premium vinyl and genuine leather upholstery in a variety of colors. Our vinyl is commercial-grade for longevity, while our leather provides a luxurious feel for high-end home environments.
Is assembly required upon delivery?
Minimal assembly is required. You will simply need to attach the legs to the pre-assembled bench top using the provided heavy-duty hardware and instructions.
What is your return policy?
We offer a 30-day satisfaction guarantee. If you are not completely satisfied with your purchase, you may return it in its original packaging for a refund, excluding shipping costs.
Are replacement parts available for older benches?
Absolutely. We stock a full range of authentic Jansen replacement parts, including brass ferrules, replacement legs, and adjustment knobs, to keep your bench in peak condition for decades.